Giving Customers a 10 out of 10 Experience
11 Jun 2023 · 0 min
0:17
A short YouTube talk (by Mark Simpson) about delivering exceptional customer experiences — aiming to give customers a "10 out of 10" experience. The speaker emphasizes designing experiences from the customer's perspective (not the company's), ensuring the customer actually perceives and rates the interaction highly, and treating "10/10" as the aspirational target even if reviews may vary.
