Short excerpt from a YouTube video (Mark Simpson, June 19, 2024) in which two speakers advise new business owners to prioritise fundamentals: get the basics right, focus on customer/guest care, accept early mistakes, and grow via small, steady steps. They also note that occasional negative reviews are normal and customers will weigh overall patterns.
Ultimately just focus on all the people that you're doing good for and then when others read through the, you know, like out of 150 reviews if there's one or two bad ones and you know people weigh stuff up, don't they? You know like people have got a good, a good gauge on that.
So I think the big thing for me as well throughout the years as well it's just like I think what you need to do is get the basics when you start a business get the basics right first. You know, yes, it'd be lovely to do everything well and all that but you will make mistakes at the start get the basics right and then take small steps thereafter. It's like well you can't do it all in ones, you know, just take small steps but take make sure that your basic is there, your basis is there that you look after your guest and then the rest will sort of follow.
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