Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Guest Expierence #shorts

18 Dec 2021 · 0 min

Watch on YouTube

0:15

A short YouTube clip by Mark Simpson giving a practical tip for guest/customer follow-up: when a booking comes in, promptly contact the customer (call or message) using free tools like WhatsApp or Telegram. Suggested actions: pick up the phone if unsure, send a WhatsApp/Telegram text, voice note, or video message, and personally thank the customer by name for their booking.

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