Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Guesty's Best Feature: Guest Communications.

7 Jul 2023 · 1 min

Watch on YouTube

0:37

A short YouTube review by Mark Simpson (uploaded July 7, 2023) focusing on Guesty’s guest communications feature. The speaker highly praises the feature — an assigned human agent who can respond to guest issues at any hour — but emphasizes it is a premium add-on and not worth the cost for single-property hosts.

Questions this video answers

Mark Simpson.

It is a premium (paid) service.

No — the speaker says he would not recommend it if you have just one property.

Chapters

You get what you pay for. In fact, when we go into the pricing section, you can't even see a price on the website. It is very much a bolted on service. They've got so many features. For example, the guest communication feature is one that I absolutely adore and love, but it is a premium cost. So this is an actual human that will get assigned to your account. So that means that you can sleep at night knowing full well that when a guest contacts at one o' clock in the morning saying I've lost my keys, then there will be somebody at guesty who will be able to take it for you. But again, this is a premium service. I would not recommend it if you've just got one property, it's not worth it.