Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Having Automated Sequence for advanced chat box II

3 Feb 2023 · 0 min

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Mark Simpson explains how to use a chatbot (via Facebook Messenger) to automate and personalize guest communications for rental properties. He describes subscribing guests at check-in, sending an automated welcome message 24 hours later, and delivering that message as written text or a short video recorded on a phone to add personalization.

Questions this video answers

24 hours after check-in.

As written text or as a video message sent via Facebook Messenger.

When they check into the property.

You can have someone subscribe to the list when they check into your property. And then there'll be an automated message that goes out 24 hours later just to welcome them, just to say, hey, have gone and checked out this. Have you seen this? Y and Z. And the cool thing about a chatbot, and with Facebook messenger, you can have it as written text, or it could be a video message. So you can simply just hold up your phone, record a message, and that will then go out on the chatbot as a nice little video message. So it adds that personalization.