Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Hospitality and Communication Make the People from Coming Back.

23 Feb 2023 · 0 min

Watch on YouTube

0:26

A short YouTube-video excerpt (uploaded/created by Mark Simpson) arguing that guest loyalty is driven less by cabins, amenities, or following trends and more by hospitality and clear communication. The speaker emphasizes that trends and platform presence alone don't earn guests' loyalty, love, or trust—personal hospitality and communication do.

It's not necessarily the cabin or the amenities that are going to keep people coming back. It's the hospitality and the communication that's what's going to keep people coming back. Trends change, and you try to keep up with trends. You get on all the platforms and you do what? People like you abide by the trends, but none of those will earn you the loyalty and the love and the trust from guests that being hospitable does.