A short YouTube demo (hosted by Mark Simpson) describing how to set up a tailored guest experience using Enso Connect's Guest Journey editor. The speaker explains walking through each stage—booking confirmation, pre check-in (messaging and upsells), check-in—and then going live; guest handling afterwards is done via an inbox, property management systems (PMS), or other tools.
So being able to tailor the experience according to different conditions, and then running the guests through that guest journey. So it's through what we call our Guest Journey editor. Literally, you just go through every stage of the guest journey and you set these things up. So booking confirmation. What do you want to do? Pre check in. What do you want to do? What do you want to say? What kind of upsells you want to have? Check in. And we just run through the whole experience, hit a button that says go live, and that's it, you're done. And then you just, obviously, you have to actually manage the guests and the rest, you know, through our inbox, your pms, or any other tools that you might be using. So that's kind of the setup.
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