Lana stayed in three Portuguese accommodations during a trip with her brother. Only one host responded to her message beforehand, then left a handwritten welcome note and wine. That personal touch made it her best experience of the trip.
Chapters
So recently, one of the Team Boosli members, Lana, went on holiday to Portugal. They planned a trip all around Portugal, which meant they had to book and stay in different locations. They stayed three different places. All three were different, but not in a good way. Lana was booking her stays. She mentioned the reason for her trip to all three hosts, yet only one acknowledged her message. The rest were automated, generated by the system without any personal touches. So it was no surprise that Lana and her brother had the best experience with the host that responded personally. The host made sure that enough bedding and utensils for the two people. They left a bottle of wine and a nice little personal note welcoming Lana and her brother. Now, while these may be small gestures, they meant a lot to Lana and her brother.