How AirBnb Treated Their Hosts During Covid-19 🚀

Hello, everybody. Thank you for tuning in and joining us this evening. All right, so let me just bring in today's guest, Mariah from Smiling House. Mariah, how are we doing? Thank you very much for joining us.

Thank you.

So could you please, just for everybody that is watching, just give us a brief introduction to who you are, where you are in the world, and then we will get started with today.

I'm the founder of the Smiling House, which is a Swiss company.

What is your opinions on how Airbnb booking.com and the likes have acted during COVID basically this pandemic? Do you think they've done enough to look after hosts and or could they have done more?

People that just been, you know, facing, you know, cancellation one way from, from Airbnb coming at once, one of our partners in Italy telling us a story how we lost 70k worth of bookings in one day. And people find themselves completely lost in a partnership that's supposed to be between the OTAs and the property managers. And they felt that this kind of partnership is not a real partnership. Instead of being a real partner that you discuss with that you're asking, at least in a survey, you know, they could have done to take some property managers and homeowners from around the world and from different segments and ask them how would they like to deal with the situation.

Let's just talk a little bit more about your model. Talk a little bit more about the type of clients that you work with.

We are offering, through property managers in the world, this kind of offer. The way that we are acting, we are actually acting as an alliance. So we open freely with no charge to any property manager that's really busy with this segment to join us.