Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

How to be a Hospitality Pro and Get the Most Out of Your Guests

15 Nov 2022 · 0 min

Watch on YouTube

0:22

A short YouTube talk by Mark Simpson about hospitality best-practices. The speaker emphasizes personal interaction: meeting every guest on arrival, guiding them through the space (for example, showing how to use the air conditioner because instructions were in Japanese), and using positive guest experiences to generate word-of-mouth recommendations.

The glowing recommendations. And then people started recommending us to other people. Okay, well, we're onto something here. This is who we like, we meet. Well, we did meet every single guest who came in the door. We met every single person. We met them and showed them in and how to use the air conditioner, because everything's written in Japanese. And we saw that as our job is to make their landing, as in Japan, as soft as possible.