A short instructional video by Mark Simpson offering practical tips for hospitality hosts on how to connect with guests. The speaker recommends using a few open-ended questions (who/where/why/what/when) to discover why and how long a guest is visiting (e.g., work, celebration, getaway) so hosts can tailor service and encourage longer stays or repeat bookings.
Adopt this philosophy and all you're going to do is ask a couple of very open ended questions. Who, where, why, what when? So how long, you know, how long are you coming to the area for? They may just be staying with you for a few days. We may be staying for a few weeks. You know what are you coming to the area for? Is it a celebration, a party or just a getaway? And you know the beautiful part of the conversation if it turns out they're coming for work because normally when they book on an OTA platform and they're coming for work they just book it for a few days to test you out. So if it turns out that they're a work guest or a business guest. So why are you coming to the area? Oh I've got working in town. I'm going to be there for a few weeks. I'm staying with you for a few nights.
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