Mark Simpson walks through how his client Justina grew her short-term rental business by writing SOPs, hiring someone to run operations, and narrowing her focus to business travelers and relocating families. She added more properties, got clearer about who she served, and finally stepped back from day-to-day work.
Chapters
We created SOPS and the new recruit was able to help Justina get out of the weeds of her business. This meant she was able to open a new management model. There is a clear communication path with existing clients. She focused down on the niche of business guests and relocation families. She's now starting to grow her network in leads and is becoming the go to person for accommodation. If I was to put it down to one thing it would be the growth of her business. She's now added in more properties and she's opened up this new management arm to the business which is primarily down to the fact that she has been able to let go of the day to day operations and has the trust now in a member of staff that has been hired the right way to help her to be able to grow this portfolio and grow her business. I am genuinely proud of her for putting all my suggestions into action and I'm eagerly anticipating where she and her business will be in another 12 months.