How to make sure your guest never books via an OTA again #shorts
2 Jan 2022 · 0 min
0:20
Mark Simpson (speaker) argues that if a returning guest ever rebooks through an OTA after staying with you, the host has failed. He provides a concise recommendation: prevent repeat OTA bookings by capturing the guest’s contact details and using email and text messaging to encourage direct rebooking. The content is a short, prescriptive tip for hosts to shift repeat bookings away from OTAs.
