Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

How To Succeed In Hospitality: Get This Book!

15 Oct 2022 · 0 min

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Mark Simpson (speaker/uploader) gives a short promotional endorsement of a hospitality book that teaches tactics to improve guest experience and customer retention. He claims delivering a "fantastic experience" produces great reviews and repeat guests, and highlights actionable areas from booking to arrival designed to prevent cancellations and retain customers. The pitch emphasizes that the book contains intense/practical principles and tactics.

If you give a guest fantastic experience, they're going to give you great reviews and they're going to talk about you time and time again. And that's how you get repeat guests and not how you get friends of friends making reservations. This book really nails down some of the key aspects of that. For example, what can you do from the point of booking to the point of arrival? How can you never lose a customer? So you know it says never lose a customer again. It should be never have a cancellation again. The principles and the tactics that you will learn in this book are insane. Sa.