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How To Succeed In Hospitality: The One Book You Need To Read

13 Oct 2022 · 0 min

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Mark Simpson (speaker) describes Boostly’s recent growth: the team expanded from about 20 staff to nearly 40 within roughly a year (he notes a memory anchor of "maybe about 2015"). As the company doubled, many employees were spread thin and had to perform many roles (the "Swiss army knife" problem), creating numerous bottlenecks. Simpson identifies discovering a particular book about a year ago as a key catalyst that helped the company progress to the next stage of growth.

Boostly has gone to a stage where now it's nearly 40 members of staff. A year ago is probably half that. Maybe about 2015, something like that. So the problem, what we were doing a year ago is that too many people were being spread thin and having to do too many jobs were trying to be the Swiss army knife, and there was many, many bottlenecks. A year ago is when I discovered this book. There's so many different things you can point as, like the kickoff point to the next level of growth, but this is definitely one of the things that I can point back to it.