A short interview transcript (YouTube) where Mark Simpson asks Sapphire Stein how Wishbox automates hospitality workflows to save time for busy property owners. Sapphire explains that hosts set up automated guest communications once (collecting guest details, passport scan, arrival times), and use built-in upsell features (airport transfers, food, tours) including a named feature for paid early check-in/late checkout. Integration with PMS and channel managers is raised as a follow-up topic.
Questions this video answers
"Smart early check in" / "Smart Late Checkout" feature that offers paid early check-in or late checkout when the room is available the night before.
Yes — guests can scan their passport as part of the automated guest information collection.
Chapters
So what are you doing at Wishbox to help with this? Because I know what a lot of people are thinking tuning in. It's thinking, well, this is going to take a lot of time. I haven't got a lot of time. I'm a busy hospitality owner. I'm in all the plates and whatnot. So how does Wishbox make this process a lot more smoother?
So it does it by automating the whole procedure. What you do, you provide the most optimal experience and you set it up once. You and then every guest get the same perfect scenario that you set up repeatedly. And obviously you can customize it. If you operate a big amount of rentals, you can customize the text and everything per rental, but you set it up once and then your guests receive the information. They're able to enter all their details, they can scan their passport, they can let you know when they want to arrive, you know, book transportation from the airport. It's something that we allow hosts to offer and they can also generate more revenue from it. If they, you know, work with different transportation providers, they can offer that to guests.
There's so many different form of revenue upsells that you could do here. And, you know, there's only a certain amount of rooms or there's only a certain amount of accommodation you have or so many nights you can sell. But when it comes to upselling, as they're making more profit, this is really cool. You mentioned airport transfers as one, but what are the other examples that you've seen some of your clients use as a way of upselling a guest once they've booked to the next level? What are some good examples that you can maybe share with us, please?
First example I'll share is actually one of my favorite features. We have a feature that's called Smart early check in or Smart Late Checkout and essentially allows the host to, to maximize revenue. A lot of times make the most out of the occupancy rate. And I'll explain how it goes. Essentially you're able to turn this feature on and then you can ask guests if they want to pay extra for an early check in or extra for a late checkout. And it will only offer this if the room is available the night before. So it's automated and it's depending on your availability. It just automatically allows you to generate more revenue. Guests see this, they can see this. You, it's totally customizable.
So technically, if the supplier is a local pizza takeaway to the property, they could hook in and link up potentially. So that when the guest arrives, they can have pre booked in, say a delivery of food, of a pizza that night. Is that sort of where we're sort of talking about here? We're talking about that or is it.
Like other things the moment the majority would be. It could definitely be food. It also different experiences and different tours and activities that the guests can be doing.
For those who are wondering and they're going, well, I'm currently with a PMS or a channel manager. Do I have to switch? Like, could you just explain how does it work? So you sync in with channel managers and PMS's, is that correct? Or does everybody have to leave their current setup to come to you? How does that the back end sort of work in the connectivity?
So it's actually exactly what you said. We sync into many, many PMSs and we are constantly adding new ones. And channel managers, of course, we also sync to Airbnb and booking.com so in case you Currently most of your reservations come from one booking source. You can definitely just sync that booking source in. Then Wishbox gets all the reservation and rental details and then that's how we're able to to offer all these smart features. Because we know what your availability is like and we know what country the guest is from. We have all this information.
