Mark Simpson compares Guestflow to Slack, exploring whether the hospitality platform serves the same communication role in hotels that Slack does for remote teams. Guestflow aims to replace in-office dynamics and connect geographically dispersed staff.
Slack's a fantastic communication tool. And I, you know, when you're looking at tools, I think, like, I like to say to my starters, my new starters, especially because we're quite. We're into our tech, right? And I say to people, like, we're a remote. We're a remote business. My manager, my guest experience manager, who is running the team of VAs and she's fantastic. She managed Barclays bank branch for six years and she. And a call center for RBS and she's. She's in Bedford. You know, I've not met her once. You know, it's incredible, really. Right. We are, we are meeting up, so I'm not, you know, we don't need to. And that's, that's the advantage we've got. We've got staff literally all over the UK and all over the world. And so we have to use tools. And it is to replace the efficiency that you often would get and the dynamic you'd get in an office when you're working together. I say, like, the tools are to replace certain things and for me, Slack's replacing just the conversations.
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