A short YouTube interview (Mark Simpson, Sept 22, 2021) exploring Guestflow — a hospitality-focused SaaS that functions like Slack for notifications but emphasizes built-in task management for end-to-end guest workflows (booking to checkout and beyond). The speakers note Guestflow integrates with tools like Slack and Stripe, supports remote teams and role-based task assignments (cleaners, VAs, handymen), and is designed by hospitality owners for hospitality owners.
Chapters
So I think for me, looking from the outside in the best way that I would describe it, it would be using. If anybody's familiar with Slack or something like that, it's basically a version of that that's been created specifically for the hospitality industry. Would that be a fair assumption of guest flow?
It's interesting. We actually integrate with Slack. Slack's a fantastic communication tool. And I, you know, when you're looking at tools, I think, like, I like to say to my starters, my new starters, especially because we're quite. We're into our tech, right? And I say to people, like, we're a remote. We're a remote business. My manager, my guest experience manager, who is running the team of VAs, and she's fantastic. She managed Barclays bank branch for six years and she. And a call center for RBS and she's. She's in Bedford. You know, I've not met her once. You know, it's incredible, really. Right, we are. We are meeting up. So I'm not, you know, we don't need to. And that's. That's the advantage we've got. We've got staff literally all over the UK and all over the world. And so we have to use tools. And it is to replace the efficiency that you often would get and the dynamic you'd get in an office when you're working together. I say, like, the tools are to replace certain things and for me, Slack's replacing just the conversation. The, hey, how's it going with that thing? It's not so great at managing tasks, actually. So it's great for notifications like, oh, look, the till registers just rung. And like, we can see a stripe notification and it's just. We can see the payments just come in. And actually, if potentially that verification that we mentioned earlier, the IDs just been submitted, you want to get notified about it and Slack's great for that because your team's there and you're already chatting and it's like, ding, ding. Here's a notification, here's enough notification. This action is required. You can see the status of it in Slack. Click a button and it takes you somewhere else to actually perform the task. And I think that's what's important. Slack. Slack's great. And it's an interesting analogy because it is like an online SaaS product. But, yeah, ultimately where Slack falls down is in task management because it's conversational. Like, things can get lost and something needs to be done tomorrow. It's like it's got built in reminder functions, but it's not necessarily the same as a piece of paper sat on your desk in the office. Right. And that's more where the task management comes in. So guest flow is like essentially a task manager for the service, for the hospitality industry, where you can actually perform all of the tasks from the app itself.
Yeah. From basically from the point of booking to the point of checkout and beyond, there's a task flow that has been set up by yourself, and obviously you can work with the host. So just at every single point of the way, like you said, the guest experience is on point because you've got different members of staff in your business, whether it be cleaners or VAs or communication handyman or whatever. They know exactly every step that needs to be, needs to be taken.
Yeah.
It's been created by hospitality owners for hospitality owners, which. Which is awesome.
Having a blast. Gonna get it on the Bruce Lee podcast. Bruce Lee, like Bruce Lee. Cause it's so hard and the tea is loosely making up those rhymes. Don't write it, just do it loosely.
