Mark Simpson and Sam discuss self check-in for rental properties. The main concerns: technology failures, worse guest experience, and safety with no one around. Smart locks don't work in secured buildings, so some hosts use workarounds like Key Cafe.
What does self check in mean to you? How does it work? And like I say, simplest way. What is a self check in?
At a high level it's having it so the guests can check in on their own without anyone there to reset.
When it comes to rental, specifically when you don't live on site, the self checking will be something that you are more commonly known for. Like you say the key or the padlock. We have the key combination but there's obviously pitfalls to that now. Could you just sort of elaborate for people who don't know some potential pitfalls when it comes to having a self checking system?
I'd say three big buckets would be just the technology failing the guest experience standpoint, having a decreased quality on that and then some safety measures when you don't have a person there greeting them.
How do you feel in your opinion that guest house owners can adopt the self in check in processes specifically of all the technology that's now available depends.
On their specific house. There's many ways of doing it. So the hardest might be if it's actually apartment in a big downtown building where there's, you know you need to have that key so you can't use a smart lock. But there's still been technology that's help that out. For example, Key cafe is a business where you can go to a local cafe and get the key there to go in.
How are you using email triggers with hostfully and the PMS that you've got to make sure that when the guest books to the point of arrival everything goes as smooth as clockwork and getting people into the guidebook and whatnot. That'd be really cool to find out what you do. Sam.
I Tested AI Search SEO for Rental Hosts... Here Is What Happened [Live Training]
