Short YouTube monologue (Mark Simpson, May 13, 2023) advising Airbnb hosts to prioritise guest experience. Emphasises that guests are real people on holiday who spend money and expect convenience; recommends meet-and-greets and warm personal interactions as the best way to build rapport and secure positive reviews.
Aren't going to have a good experience, because I always say to new hosts and the people starting up on Airbnb, you know, these are real people who are coming to stay here and they're coming on their holiday. You know, they've spent a lot of money, they've thought about this, they've booked your place. So, you know, these people, it's not just about getting bookings in or money in the bank, it's about delivering a great experience for the guests. It's. It's good to make things as convenient as possible. So if you're doing meet and greets, I think that is the best way to ensure good reviews, because you build that rapport with guests. They see your fierce, you smile, it's a warm welcome.
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