Live Q&A with Mark Simpson

I take on board all of the feedback, all of the questions that has been happening inside the world of Boostly, show you what we've been working on and then basically any questions that come in live, I'll answer them as well. When it comes to anything, direct bookings, I've been doing this now for what, six months, eight months now. Really enjoy it. Whether you're watching in live or watching on the replay, do say hi. So the Boostly members, let me just share my screen. We've got now two communities because number one, Facebook loves to give me a kick off the platform. And so I've gone ahead and built a CRM community built within our go high level. And we've also got the Facebook as well, Forever long that's around for. So what I do first and foremost on these sessions, I come in and answer any of the big questions that are in the group. If you are not a member of Boostly and you are seeing this, whether you're on YouTube, LinkedIn, Facebook, Twitter, wherever. Hello. If you want to be part of this, there's a link in the description below where you can book a call with our team and then you can come and get access and join a community with over 10,000 thousand years of experience. So let's get started. First and foremost, yes, it is hot. Yes, I'm sweating. This is the last video that I'm doing of the day before doing the school run. So what's been happening? Well, first and foremost, we've got the amazing James Varley host planet. He comes in and drops in some of his host planet goodness that he's been seeing with the week. The second post I can see here was one of I left today. Every quarter we have an end of season party, end of quarter party with the team Ayni, who's in the top left hand corner here, she puts on a fantastic event. We did it today. We did a little selfie at the end just so everybody can see the amazing people and humans that are working behind the scenes of Bruce Lee hern of a host planet. So, Tara, come in and Tara's got a question. Here we are back hosting after three years and have since bought a house to turn into a bed and breakfast. I've been researching smart locks for internal domestic UK island type doors. What I've seen is for external doors, perhaps I'm overtired. Has anyone come across anything suitable, please? Thanks in advice. So again, Cassie's coming here. I'm on the us but depending on if you set a code or able to make codes, SL is my favorite and as options Yale and Quicksit have both got WI fi locks. I just don't like them as much. So Tara, again, if you want to come in, your question has been answered by the amazing Cassie. I've got nothing really more to add on that ones. If you are a Boostly member, please do come in and share those in there. We've got people in the Zoom room. Hello in the Zoom room. Come on into the Facebook group announcer these the new community. I'll show that in a second. Of course we've got the fantastic Paul who's coming in dropping in some Instagram advice. Brian came in with a question and again if there's anybody who's watching this that can help Brian, please do reach out to Brian. Ed Mayer, does anybody know of a reputable company or person I could manage my marketing to increase my bookings on my website? So obviously Brian has got a boosted website but we don't do the marketing afterwards. They've got all the training and if anybody wants to help him like say Matt has come in. Tara also needs help. Victory has come in and giving us some suggestions as well. So yeah, Matt, go ahead and reach out to him. Again, fantastic company, CS outsource. We work with him loads. Brian, hopefully you have seen that. Oh he has done. Which is great. Okay, so Mr. Matt Blake has come in again. He's gone in and done some really good bit of advice on the new changes here. Saw the new terms of the Airbnb service. This is something that we've been talking about a lot and again, if you're a Boostly member, do come into here. The weekly email that has reminded me I have to do that. Another one of the things that I'm thinking of bringing in for Boostly members. Again if you're a Boostly member, let me know if you would like this. So we've got our customer success managers, we've got the amazing Nadine, the fantastic Casey and the unbelievably good Anthony who do our calls. I'm thinking of having them add another option in where they do a monthly check in call. It's not going to be a coaching session, it's not going to be anything like that. But it's just going to be helping people know where to click about and where to go. Look, if that looks like something that is is good as we've got 24 votes on that, I think it's what we're going to be bringing in. So again, monthly check ins are going to Be coming in soon. Another question here from Matt about the boostly CRM virtual assistants, how you can get numbers set up within our CRM. So the CRM that we're using, the one that he is talking about here, let me just have a quick look. Oh, is that still going? I think we're still going. Are we offline? Are we online? I know we are online. Is the CRM is here. So we've got the booster CRM which is obviously is built on go high level. One of the cool tools and the cool things about it is that you can add in phone numbers and the like. Let me just go into our demo account. So the, the really good thing about this is that you can use it, your team can use it and obviously it's where you can go and integrate. So one of the things I was showing somebody this week was about the integrations. Ew, where's those integrations gone? Here. So you can link it up to your Facebook, to your meta, you can link it up to your QuickBooks, your Google Calendar, your Google, your Stripe, your Shopify, Your Slack, your LinkedIn, your TikTok, your WhatsApp, all those cool things, you can link it in. And when that is integrated and when that's added in, one of them being phone numbers, all of your conversations will, will sit into here. So you and your team, instead of you having to click to loads of different places, you'll just go into one spot and you'll be able to see everything in. In here. Which is what Matt is asking in the group and he's just trying to figure out how to get phone numbers in here, which Matt obviously CS outsource has helped. Good. Dropping in some more knowledge bombs, which again is one that I would go and check out, which is good. And I obviously came in with a bit of a feedback and takeaways from our boot camp. So the boot camp, we did it last week. Let me just go back and show that it was a fantastic few days. We had Ryan, Luke, we had Reuben, Kanye, we had Rachel Gainsborough. If you missed it, you can still go back and check it out. The recordings are all still there. You can come in and just watch Ryan's session. You can come in and watch Reuben's session and Rachel's session again, it's totally free to do. So I also took part in revenue rehab and look at the speakers that were there. Unbelievably good speakers. I joined in on day three, which you can see here. My call is about two hours in. I have a personal Brand, which is after these guys. Just before these guys. Okay. This is what guests looking into their. I think we sort of saw it out. Yeah. No, then we'll move into. I'll found us. I'll find us somewhere. But I'm going to flash these up. We're obviously really good. I can't find us. Oh, no, we're on day two, not day three. That's why I can't find us. We're on day two. We saw. We saw out day two. There was me, there was Maddie from Mount There I'd be interested. Mike from Turno Vera and Blendy, which was a real good group to be part. And that is the week that was. So we've had a lot of questions as you can see. If you're our boostly member, come and drop your questions in here. Now, the new community I talked about, we've got 109 of our members in. We obviously have got. The cool thing about this is it looks like school. This looks exactly like school. It is like I say, a new community that's got. All the training courses are built into it. I got a leaderboard that I can do, but I love. And again, we've got people coming in and interacting. All of our recordings, including this one, will sit in here and this will just be eventually where I'll move the community. One day I can hopefully move it off a boost Lee off a boost off of Facebook forever. Because Facebook really does annoy me in how it just keeps kicking me off every now and again. But with that being said, the community is absolutely flying with questions again. Tracy and everybody just sort of getting used to it. Getting used to the new surroundings. Now let's go look at behind the scenes. I mentioned about the boosted members. In this month we have had. We have helped 489 customers. We've replied 25, 16 times to tickets. These tickets can be anything from just, you know, general login details. It could be to, you know, API syncs, that's broken down. It could be everything. But the thing that I want to look at is this. How quick is our response now? When I first came back into the business in October, this was 48 hours. It was too long. I wanted to get it under 24 hours, which we have done, which is great. And again, our Response time is 11 day and 5 hours, which is. Which is awesome. Special shout out to Mayan Anoop Pow Kent. And we're just sort of leading the way with all the tickets that are being solved. Let's head over to trustpilot. This is where we, this is where I spend a lot of my time. I obviously make sure that everybody is happy. Six days ago we had some really cool views. These are the most recent ones from in town and Harrow. Obviously not every single one can be good. Premier holiday Rentals Cyprus. I've responded to these guys and again they were just caught up in the old systems. Again, really appreciate feedback good and bad. At end of the day it really does help us improve. The thing that I want to see though is, you know, making sure that everybody is as happy as they possibly can be. Not entirely sure what this was in May Online jobs Philippines. I think it's got the wrong company but trustpilot doesn't seem to think so. But again we take all of that feedback on board. So I really, really hope that everybody is, is appreciating all the work that we're doing and, and yeah, that is basically what's been happening behind the scenes. Let me just check the chat. Is there any questions? Coming in Plaxi. Hope you good. The glasses are clocking. The glasses have clocking. These are my ray bans. These are my meta ray bans. They help me if I've got blue blockers in as well because I'm just standing the screen a lot. Good to see us. And, and that's it. That is the, the update that's happening behind the scenes. What is coming up this week? Well, we, last week was obviously a big week for live sessions. This week not so much obviously because we've got July 4th that's happening, independence Day coming up this week. So it's kind of keeping a little bit quieter. I am doing a pod this week with bigger pockets about marketing tactics that I'm looking forward to. Got a podcast tonight with the Vacation Rentals Secrets which will be, which will be interesting and, and got a filming day on Thursday. We're gonna be filming some more videos for the YouTube channel and if you've not seen the channel yet, please do go and give it a follow. Please go and subscribe. We're dropping videos every single week. I'm, I'm really enjoying this process at the moment and seeing how far we can get with it. This is not the booster one. This is my, this is my channel here. So drop a little subscribe onto here if you could. But with all that being said, hope you're well. Any questions that anybody has got Boostly members wise, let me know if you want to go. Find out more about joining Boostly and booking a call this week. We got very busy with calls. And the reason being is, is that there's been a big, big thing happening over on Airbnb. Actually, it's right here. Airbnb has just changed the rules and host are the ones that pay that basically as of September, they're amending chargebacks, they're holding on to your cash and guests can block out days without paying because of the new waiver are doing it. And obviously as well, last last week we highlighted a. A guest in France who stayed at a property for a month. Yes, they had a few issues. The host was able to rectify them. The guest didn't complain, the guest didn't ask for a refund. But the Airbnb AI read all the messages. When the guest checked out, Airbnb refunded their whole stay and took it off the host, which for me is mental that Airbnb AI is doing that. So one to look out for. So obviously with all these things that are going on, as you can see, our, our calendar is, is pretty full over the, over the coming weeks. I think we've got a spot available tomorrow. We've got one spot tomorrow and that's the only one this week. So again, if you would like to come and find out more about working with Boostly, how to boost your bookings, get a website, all the training, all the things that I've showed you and more like I said, our, our training vault, I've just gone amended and updated today. This is again, this is part of it when you become part of Boostly as well. It's getting into that community. I've gotten added in some cool things about AI. So we've got four new sessions on AI and we've got some new month MTR strategy, so monthly stay strategies in here. We've got 1, 2, 3, 4, 5, 6, 7 new sessions on that and we've got social media updated as well. So loads of cool things going on. We're obviously cracking on with the Connect products. That's going to be ready very, very soon. We're just doing some couple of connections and lots more happening. So hopefully you're good wherever you are in the world. Hopefully you're not sweating as much as I am. And I'll be back again very soon for another live.