Mark Simpson shows hospitality operators how to map guest journeys, spot recurring questions, and send automated messages at the right moments. Timed messages an hour or two before guests typically ask questions reduce friction and create new revenue opportunities while keeping you focused on what matters.
Map the entire journey out and really start to see those patterns. And then you can automate a message, likely an hour or two before they're going to ask you that question. And then you become the person that is constantly thinking about them. And you can automate that so you're thinking about a bunch of other things. Make sure to automate that. It's a lot of operational efficiency. It's an extra revenue stream, and again, your guests will absolutely love it. Map out that guest journey, and I would love to see it.
I Tested AI Search SEO for Rental Hosts... Here Is What Happened [Live Training]
