Short advice on preparing property-management systems and guest-facing booking processes before scaling. The speaker emphasizes investing time in guest experience (booking flow and a marketable website) so external bookings match marketplace experiences, and making internal systems "correct" so capacity can expand (example capacities cited: 80 homes → 150 homes).
Once our pms, once our system, like, we focused on making our guest experience right, the booking process right. Having a marketable website that we can point people to and be confident in, which has been amazing, just to be able to send somebody a link and say, book now, and trust that they're going to have the same experience there as they did on Airbnb. And so that's what we spent a lot of time on. So once our systems are all incorrect, then the time is to bring in more. So, like, the same systems that can hold 80 homes for us should be able to hold 150 homes once they're built correctly. So that's like getting everything set, and then you can scale.
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