Property managers juggle two completely different customers: owners and tenants. One speaker learned the hard way that as his portfolio grew, owners demanded far more time and attention than he'd budgeted for, forcing him to rethink how he staffed the business.
Chapters
Has there been any challenges along the way while you've been growing? Yeah, I was going to say then I think that I what you guess and your owners, they are two very different customers. So we're kind of an unusual industry in that if you're in the property management business you have two completely different sets of customers. They have to be dealt with different ways. They have to be marketed to in very different ways. So that's just an extra challenge that unfortunately we we have in this industry. And I think that when we kind of moved into more or kind of grew the management service I kind of underestimate how much time you need to allocate to dealing with the owners and making sure that they have everything that they need. So that was something that we learned pretty quickly. The more properties that came on. Right. We need to dedicate more time to this. So yeah, that's one challenge we have had to overcome.