A hotel calls guests the morning after their first night to check satisfaction and offer a discount for a future booking. The timing catches them while they're still there, making it easier to lock in their next visit.
We always do what we call a midstate call. So they stay one night. Next morning or the next sort of day, they get a call off of one of our virtual assistants or one of our rooms managers. And they'll ask them, you know, make sure they're happy with the product, happy with the place. And then we just ask them a simple question. Are you returning next week? They are returning off from a discount.
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