Mark Simpson warns that relying too heavily on OTAs puts your business at risk. You lose control of bookings and won't get direct customer contact info unless you actively capture it yourself.
How sustainable is it? How. How robust are the foundation blocks, then? Yeah, it is risky, to be honest, even if you're having a healthy turnover. And I'm sorry for all the people who are relying on OTAs. Again, it's like you're having a flat with a freeholder who does like this. However, it's not allowed in the lease if you're running your business and all your bookings are coming in from OTAs and other websites and you're not in control. Actually, you don't even get the real contact details unless you're a bit clever about it.
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