Airbnb unilaterally allowed guests to cancel bookings for refunds during COVID-19, leaving hosts in Italy and Spain without income or compensation. Hosts feel betrayed and are abandoning the platform, signaling a crisis in how OTAs treat their partners.
We have seen over the course of the last 10 days, we're obviously, you and I, we obviously have worked with partners such as Airbnb, booking.com, expedia, etc. Over the past. And these OTAs, we have seen Airbnb treat its host ridiculous over the course of the last 10 days. They have, without warning, gone down the route of just refunding and letting guests cancel stay without any respect for the hope. How have you personally observed this? From the people that you help now, from the people that you help over in Italy and sort of Spain. What has been the general opinion on the OTAs in particular, you know, Airbnb, from the discussions that you've been having with hosts that are there in Italy and Spain are literally in the firing line of all of it.
Crazy, crazy move from Airbnb. A lot of people from found themselves, you know, literally peace out from, you know, Airbnb. Airbnb has been considered like a service. You know, we figured out that it is not like this. Airbnb is an infrastructure and you need to pay something to be there. They can decide to, you know, kick you out in every moment. And they can decide to, you know, as they did, they decide to change the rules from one day to the another and find yourself with a calendar full of bookings and the day after, nothing and no compensation. But the thing is, what I'm really convinced that this is a new starting point. And from now onward, the vacation rental world needs to change and OTAs need to be aware of that because now things need to be different. It.
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