OTAs Demanding Full Refunds 🚀

Show you how to bring in additional income to your business during the Corona crisis. Also, as well, how you can save a potential cancellation via booking.com or Airbnb and turn it into a direct one. So these are just two tactics that people have been doing. Please listen to this episode in full. What I have noticed and everybody will have got this email. Booking.com have basically sent out an email to every one of its hosts, every one of its property managers. And what they have said to doesn't matter what your cancellation policy, doesn't matter what is going on. You have got to refund any guest that put in a cancellation within five days or we're going to refund it for you and bill you. Okay? Now, this follows on from what Airbnb just recently did, and they are literally throwing all of its hosts, all of its partners underneath the bus. Now, if you've had this email and if you've been affected, then let me know in the comments. The reason why I'm not a fan of this is because they sent out an email very recently saying that we are here for our partners. We are here to look at. We even got a call on Friday from a booking.com rep just to check in. You know, and I thought at the time, you know what? That's all right. You know, that shows that they're being proactive. And this was after all of the bad Pierre that Airbnb had done, where they just canceled again, all of our booking. Now I can totally understand why a guest would want to cancel. And we've had cancellations. We've had people that have booked and they've obviously cancelled. And you've just, you know, you've got to. You've got to suck that up and deal with it. And, you know, you. You can go to cancellation policies and all of that, but when they literally just throw you under the bus like that, and then to say, doesn't matter what your cancellation policy, you've got to refund them. And if you don't, we will refund them for you, and then we will bill you then, that just doesn't sit right with me.