Short advisory segment (YouTube video) by Mark Simpson about staffing for short-term rental operations. The speaker emphasizes hiring an operations assistant/manager to handle guest communications and bookings and stresses the importance of a reliable housekeeping team (in-house or third-party) because housekeepers create guests' first impressions when they enter the property.
In an ideal world, you want to have some sort of operations assistant or operations manager who can help with the workload on your guest columns and your guest bookings. Having someone in operations to help with that is massive. Having a fantastic housekeeping team, whether that is a supplier or third party that you're using or someone internally, we use both. You want to make sure that they are on the ground. They're the people that are really making those properties shine. As soon as a guest walks in, it's whatever the housekeeper left that makes the first impressions.
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