Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Personal Touches: Creating a Bounce Back Connection With Your Guest.

13 Jul 2023 · 0 min

Watch on YouTube

0:19

A short YouTube monologue by Mark Simpson about using personal touches to build rapport with guests/customers. The speaker argues that personal rapport makes it easier to "bounce back" after problems (customers are more receptive during recovery because a personal relationship was already established).

More from Mark

2:38

Booking com remove phone numbers for guest bookings

3d ago

44:38

VRMA 2026 - Direct Bookings Panel with @CraftedStays and John An

6d ago

2:55

Your Website Is Broken

1w ago

2:59

Airbnb search is about to change forever

2w ago

1:52

60% of his guests come from ChatGPT

3w ago

0:58

How to “ethically” take guests from Airbnb

4w ago

55:38

I Tested AI Search SEO for Rental Hosts... Here Is What Happened [Live Training]

4w ago

49:38

Why Your Vacation Rental Isn't Ranking (And How to Fix It)

1mo ago

1:46

I’m writing a new book

1mo ago

29:15

Are You Losing Money on OTAs? Here Is How to Fix It [LIVE TRAINING]

1mo ago

2:23

Taylor woke up to a suspended Airbnb account

1mo ago

See all content