A short conversational transcript (YouTube video) in which two speakers discuss the value of personal, relationship-driven hosting to improve guest experience and retain clients. They emphasize friendly, informal messaging, understanding guests' reasons for visiting, and making guests feel welcome so they remember the experience.
There's nothing more personable than that. And actually making them feel welcome, understanding the reason that they're coming to stay, and really given that top hosting experience, you know, that is really cool.
So I know that I'm good with people and building relationships with people, and I just find it's just a much more personable way to retain your clients.
When every, like, big stream hotel is sending across emails, which are very formal, when you've got people staying with you and you can just message them and, you know, sort of befriend them, really, then it makes such a big difference, doesn't it? And then they'll always remember. People forget what you said, what you did, but they remember how you made them feel. And if you make them feel welcome, then this one of those.
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