A short YouTube tip (uploaded April 5, 2023 by Mark Simpson) in which Annie Sloan from the host company recommends mapping the guest stay life cycle—from booking through one week after checkout—and noting guest needs at each stage to improve satisfaction, generate additional revenue, and secure better reviews.
Hello, I am Annie Sloan from the host company here with a very quick tip about guest satisfaction and additional revenue. And let's just throw in great reviews in there, too. The tip is this. Map the life cycle of your guest stay from the moment they book to one week after they check out. And on that map, write down what their needs are at the different elements of their stay, because the needs are not necessarily just the moment they arrive.
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