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Revolutionizing Bookings: How AI is Transforming the Hospitality Industry

10 Aug 2024 · 1 min

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0:43

Speaker reports AI has reduced response times by roughly 80% in their measurements and outlines near-future hospitality uses: conversational AI assistants that can schedule tasks (block calendars, schedule unit cleanings) and perform analytics (compare revenue across periods, trace booking sources). The clip frames these as low-hanging fruit and examples of AI fetching and serving information quickly to users.

Chapters

So you're cutting down your response times by literally 80%. These are the metrics that we've measured and that we are seeing. So that's just the lowest hanging fruit then. If you think about kind of where we're going in the future, being able to just ask AI conversationally to do things for you, like an assistant, for example, hey, block the calendar from this date to this date, or schedule a clean on unit 100 for tomorrow morning, things of that nature. Or even analytics, like, hey, compare the revenue of October of this year versus October of last year. Where did my bookings come from in those months? And so these are things that AI is very good at just fetching and serving up to the user very quickly.