This YouTube talk (creator: Mark Simpson, uploaded Aug 8, 2024) describes using generative AI to automate and humanize guest communication for hospitality properties. The speaker emphasizes the system's empathy and reasoning abilities and gives anecdotes—e.g., guiding a guest to top up boiler pressure and exchanges that included sending heart emojis—to illustrate conversational versatility.
With this recent revelation in AI technology, in generative AI, we were able to build a product which could easily communicate with, with easily communicate with your guests. So learn about your properties and in a very human manner, with empathy, with reasoning, respond or generate responses to guest inquiries. So, I mean, we, we use it in our, in our business. And I've, I've seen it, I've seen it handle some really, really interesting situations. I've seen it talk guests through the process of topping up pressure in a boiler. I've seen really kind of interesting conversations that have gone down a really like sending like love heart emojis.
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