Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Revolutionizing Property Management From Playbooks to Accountability

28 Aug 2023 · 1 min

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This YouTube transcript excerpt records a speaker describing how they trained property managers to adopt a more accountable, evidence-based approach. The process involved group training, a learning curve to gain buy-in, onboarding a few properties at a time, and shifting from descriptive playbooks (pictures and notes) to explicit requirements (photos of item placement and cleaning) that enable accountability.

Chapters

So our goal was just to get all these managers in the same room and get them trained on it. And essentially there is that learning curve of getting them bought in. But once they kind of see the other side of it of like, hey, this is actually going to make their life a lot easier and now they can have some accountability, you know that that's really when the switch kind of went off for them. And obviously it's. It was just kind of learning through. Through trial and just onboarding a few properties at a time and getting them used to it. We found that that was a pretty successful way to make the switch over from just, hey, here's a playbook of how we want the property to look. Here's some pictures. This is where the remote goes. Now it's okay. No, the remote needs to go here and we need a picture of it or this needs to get cleaned and we need a picture of it. And we find that from an accountability perspective, it's been a game changer.