Sean McGregor predicts that by 2025 AI will be integrated into automations as personalized "agents" that handle incoming messages, hold a company's/property's knowledge base, search the web for recommendations, and communicate with guests in a customized voice matching the host's expressions and humor. He argues these agents will free hosts to focus on business growth and personal life, and that skill in creating such custom AI agents will create a clear divide between those who adopt the technology and those who do not.
Chapters
What is going to change in 2025 and what is going to be so exciting and scary is incorporating AI into those automations to create your own custom which are called agents that anytime you get a text message, your agent will be alerted. It'll have all of your knowledge base about all of the information in your company, your property, your neighborhood, your recommendations. But then the ability to search the web to find other recommendations people need. And that AI agent is going to be able to communicate with your guests and it won't sound just like everybody else or every other AI because you'll be able to use these tools to actually create it, to personalize it and to make it sound just like you and to keep that same hospitality that we all strive for. It'll be customized to have the exact same expressions, humor that you do and will completely free you up to focus on advancing your business and helping out with friends, family, businesses. And because AI is not going anywhere, I think in 2025, learning the ability to use AI to create custom AIs relevant to your business in life will be such a critical skill that will create a clear gulf between the people that do that and the people that don't.
