Mark Simpson recommends a short-term practical fix for Airbnb hosts: during guest check-in, perform a walk-through with the guest and have them sign a simple paper/clipboard confirming the property condition. He compares this to a car hire check-in in Finland to illustrate the value of documented, signed proof in case of later disputes with guests or Airbnb.
I recently went to Finland. We hired a car, and when we hired a car, before we signed off in it, before we left the actual airport, we had to do a check. So we did a check with a member of the staff, we looked over the car, we signed it all off, and we said, yeah, everything was absolutely fine. And that was our proof, just in case, you know, I went around the corner, smashed it up and said, oh, that was there when I got it. So what I was thinking, for the short term, what you can do when a guest checks in now, it's either going to be you or it could be a member of your team. You could go around the property with them, and as you're doing your meet and greet, you could also have a little clipboard, a little piece of paper, and you can just get them to sign off to say that, yep, everything is fine and everything is a okay, everything is good. And you can sign off on that. And you've got actual documented proof. So if something does go to Airbnb, then you've got the proof to say, well, hang on a second. When they checked in, they signed off to say everything was. Was a okay, and it was as it is.
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