Short interview-style YouTube short where Mark Simpson interviews Callum Morgan about the impact of hospitality industry disruptions on Callum's self-catering holiday cottage in North Wales; they discuss lost bookings, revenue loss, and proactive guest communication strategies to manage cancellations and bookings.
Foreign. Is all about what is going to happen next in the hospitality world. I invited on Callum Morgan to get him on because he's been unlike other guests, he has properly been affected. He has got a cottage in the middle of Wales, can't take any bookings, can't really take any key workers because there's no key workers that would benefit from being at the property. Obviously lost a lot of bookings, a lot of revenue but it's what he has done, communicating with the guests and how to be proactive. I really wanted to share his story.
Callum Morgan based in Warrington, England. So just between Manchester and Liverpool for those of you that know the area obviously most of all is I look after my parents self catering holiday let which is over in Bengala in North Wales.
So what proactive whether it's saving a potential cancellation, you know, because I know you're big on this, you're big on your.
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