Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Sustainability and Great Customer Service Can Attract Clients

15 Jun 2023 · 0 min

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Speaker A (Mark Simpson) states that the business is built around sustainability and excellent customer service, and argues those two elements must go hand-in-hand. He claims that combining sustainability with great service attracts guests who want to 'do the right thing for the environment' and feel they are 'playing their part.' The speaker indicates he will elaborate on what sustainability actions mean later.

And we've built that around sustainability and obviously great customer service. The two must go hand in hand. But when you can build a business like that, you attract guests who are looking for those sorts of stays. Guests come and they're. They attracted to the fact that you're doing the right thing for the environment, and they're playing their part. And I can talk about what that actually means in a moment.