Mark Simpson and Julian Sage discuss how COVID-19 devastated vacation rental bookings and forced hosts to rethink their strategy. Airbnb's refund policy changes made things worse for property owners, pushing them toward direct bookings instead of relying on platforms alone.
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Podcast, you are in for a treat. We have got Julian Sage from the Vacation Rental Machine podcast. We talk about Airbnb, we talk about booking.com, we talk about the need now to get direct bookings into your portfolio.
So if you could just start off by giving us a little bit of an insight at where you are right now with America and the Corona crisis.
Us, we're. We're behind what everybody else is going through. Like, in the uk, we saw everything that was happening and there wasn't, you know, we kind of saw it almost like at a distance, like, oh, that's, you know, it kind of sucks to be them, but it's not happening to us yet. And then in the span of, like, a couple days, honestly, quite honestly, it was like, in one week, it really hit hard where all reservations were completely wiped off of our calendars and there wasn't much to prepare. And then with, you know, the drama that's been happening with Airbnb, basically not giving hosts the option to be able to cancel their reservations, not giving the choice. So for managing for other people, we didn't have the luxury of, you know, the ability to be able to say, hey, you know, this guest wants to cancel. Should we refund them or give a partial refund? Airbnb just kind of stripped that away from us. So each state is handling it differently, but across the board, all the events are getting canceled, bookings are canceled. You know, Airbnb is. Is even deeming some locations as unsafe and not allowing post guest be of the book in certain loc.
As always, my only ask for me doing all of this every single night is just, you do one thing and then you just share it into one Facebook group. Just try and get people to realize that they don't have to rely on Airbnb. They don't have to rely on booking.com for bookings. There is a platform of free advice on how you can start to make income in this uncertain time.