A short transcript excerpt from a YouTube video by Mark Simpson about creating a digital store for guests and automating messaging via property management systems (PMS) or tools like Boostly to improve guest experience by sending timely links and messages.
You can create a store digitally that is going to meet their needs and send them that link. And happy to show you how to do that, but you can also automate the messaging of that through whichever PMS you use, or if you're doing it I don't know which way you're doing it. Through Boostly, you can send them a message an hour before they're likely to ask that question. That becomes a massive improvement in guest experience.
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