Short excerpt from a YouTube video by Mark Simpson warning that businesses which rely heavily on online travel agencies (OTAs) and other websites for bookings lose control — they may not get real customer contact details and become dependent on third parties, which is a material business risk.
I'm sorry for all the people who are relying on OTAs. Again, it's like you're having a flat with a freeholder who does like this. If you're running your business and all your bookings are coming in from OTAs and other websites and you're not in control, actually, you don't even get the real contact details unless you're a bit clever about it. Again, you're too depending or too dependent on others, and that's a business risk, to be honest.
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