Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

The Incredible Hospitality Gesture that Brought Thousands in Revenue: Bait and Tackle Story

23 Aug 2023 · 1 min

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A short YouTube anecdote by Mark Simpson describing how a host (Heather) left a fishing rod, bait, and a note for a guest’s 9-year-old son. The small, inexpensive gesture (10–15 minutes and under $30) created strong goodwill, produced repeat bookings over many years, and generated thousands of dollars in additional revenue through referrals and repeat stays.

Questions this video answers

9 years old

About 10–15 minutes

Less than $30

Mark Simpson

Chapters

The reason why we chose her and her property is because it was by a lake and her 9 year old son was just starting to get into fishing. Nothing else was said. Heather didn't say anything else and what she did, she went out to the local bait and tackle shop on the way to doing the changeover and she picked up a fishing rod, some bait and a bucket and left it in the property with a little note saying dear name a child. We really hope you enjoy your stay. Here's something to help you get started that meant so much to the family that they were a repeat guest time and time and time again for many many years and told so many people about it. That one little gesture that took maybe what, 10, 15 minutes to go out of the way, less than $30 to go get a rod and some bits and bobs that resulted in thousands upon thousands of dollars in repeat revenue time and time again every year.