The Key to Successful Hosting Finding the Perfect Cleaners

Mark Simpson discusses finding reliable cleaners for hospitality businesses. He shares personal strategies for hiring trustworthy staff and explains why having dependable cleaners is essential to running a successful hosting operation.
Chapters
Having good cleaners or having bad cleaners, it's more important than some people who starting out or who's thinking about starting out, they would think so I've experienced amazing cleaners, cleaners who I want to clone and never let go. Cleaners who I cannot even believe that I lived without them. But I had cleaners which almost ruined my business. And it's so I would say that when you with that first point is, I mean when, when someone's starting out or they all thinking about starting out with cleaners if there is any chance and somehow go and check their work. Not necessarily in the beginning, even later because in the beginning everybody will do very, very good job because they know that you might pop in. But I've tested by cleaners later on and after obviously receiving a few like, few messages from the guests like we arrived and say they forgot something on the, on the garden. So the first thing they see it's something and I'm like right, I'm gonna start looking into this and yeah, so having the right cleaners and, and spotting it on time and let the bad cleaners go, it's so important. I can't stress that enough how important that is. But if you have a good cleaners and then you have no problems and having someone on the ground. So when I do lots of travel and also my boyfriend, we still doing these long distance relationships for multiple reason, children and our businesses at the moment. But when we are together we can be together for two or three weeks at a time. So me being away from here and, and have someone on the ground, it's just. So that's why I can. Someone who understands all the properties, someone who got a really good customer service, someone can, someone can step up for yourself or for themselves if something goes wrong or if something happens. Luckily things don't happen like that. That's the word. But yeah it's, that's what I would say. It's important.
How do you find somebody like that? You mentioned somebody who can be on the ground. How have you found somebody like that?
Well, for me for example, it was by having a cleaner for. So there was in my first two properties which one of them I don't have anymore. My contract ended. Those are insurance. So bas. So for the first two I had two individual cleaners. There was not company, nothing like that. There were two ladies and they were all, they both had their own property so that was like their baby. They were the best, they were honestly the best cleaners. And when one of those properties basically when one of those properties. So I. My contract ended and I've lost one of the properties. I wanted to keep the other girl but there was obviously no more clean to and to the point that I realized that I could would always and always count on her. When I was away, she was still my cleaner. And if something happens and I called her, no matter what time it was, she would go there. She would sort it out for me no matter what time. And to the point that I realized that Joanna, maybe you don't have to stay with me as a cleaner. Maybe we can do something else together. Because you never ever let me down. And because she never did let me down, we. We can't. We stayed working together and I can fully trust her. I even helped her out the other day. She had real emergency.
The location is just so key, isn't it? And I know you've got some stunning views from some of your properties, which is. Which is amazing. So brings me on to the question of what is your favorite thing about hosting and hospitality and why.
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