Short monologue (by Mark Simpson) emphasizing that business success is founded on strong, consistently-maintained relationships across all roles (cleaning, maintenance, agents, clients). The speaker stresses approachability and transparency as enablers of growth and as the basis for having both routine and difficult conversations with stakeholders, including investors.
Example, number one is it's all built on relationships. Like, however you do it, I am how we are now with everybody that I meet, whether it's with our cleaning team, whether it's our maintenance team, agents, whoever it might be, my clients. I'm the same with every person. My goal is to reinforce our relationships and always be improving them, because business is built off the back of that. So that's been key for us with investors as well, in the sense that we been able to grow at a good pace because we're very approachable, we've got good relationships, we're transparent, which means that we can have the kind of conversations that enable us to move forward. And even the difficult conversations, you can still have them ones as well, because they're the most important ones. Now. I do now.
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