Speaker Mark Simpson argues that individual hosts are powerless against Airbnb but collectively hold leverage; he urges coordinated action and highlights arbitration (for US properties/US residents) as a primary but underused dispute-resolution tool that Airbnb expects most hosts will avoid.
One of the mantras that I've had since the beginning has been, individually, hosts are powerless against Airbnb. Collectively, we're bigger than Airbnb, and we're just asking for a seat at our own kitchen table. So that's my attitude, is like, where we align, where we have to bludgeon the child into submission so that they aren't being stupid, then that's what we do. Right? And so arbitration is a primary tool for people who have properties in the US or are US Residents. Arbitration is the dispute resolution route, and Airbnb put that in place knowing the vast majority of hosts would never file for arbitration.
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