A short spoken segment (from Mark Simpson) predicting a polarised future for hospitality: growth of very low-service, app-driven, low-staff operations at one end; pressure on middle-market establishments (pubs, rural/community pubs) in the middle; and sharply higher prices at the high-end full-service hotels as they pay staff properly.
I think we're going to see a divide in hospitality, certainly the service level side of hospitality. I think we're going to see more of the, I want to say, the weatherspoon type, the low service, you know, go in order on your app. The food comes from a microwave in the kitchen, off a conveyor belt, and, you know, it's as cheap as it can be. And there's no staff, because we all know the cost is staff. At the other end of the scale. I think we're going to miss a lot of that middle market stuff. The pubs and the rural pubs and the community pubs are really going to struggle. But then the high end hotels, the traditional hotels that give the full service will be charging way, way, way, way more because their staff want paying properly.
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