A short interview excerpt where two speakers discuss technology used in short-term rental properties to improve guest experience and reviews. Speaker B describes using Touchstay as a digital guidebook, Ring doorbells for monitoring occupancy and neighborhood relations, and Loom welcome videos (plus phone calls for long stays) to personalize communication and increase positive reviews.
So the tech that you're using in your properties, are you using any? If so, what are you using?
Okay, so we have, we've got one property with touchstay set up at the moment, which we're testing out at the moment with a digital guidebook. It certainly is certainly helping to make it very easy for guests for that particular property. It is probably something we're going to look to roll out. But in the meantime, we have been, we've actually created a system where we have all of the information a guest may need in one place. So anything the emails that go out, for instance, we send them our top recommendation and that will link to our website blog and give them all the best recommendations of where to go, what to eat, what to see, all of that side of things. When it comes down to other tech that we use, we regularly use things like ring doorbell. It just helps us with and with. The worst thing as a host is to know that you've got somebody booking for one person and they turn up with seven. And since we've had a ring doorbell, it's really helped us with monitoring the properties, noise levels, how many people are coming and going. And also it's helped us with, surprisingly, it's actually helped us with neighbors as well and things like that, our relationship with neighbors. So, yeah, other tech that we really recommend once somebody has booked is using things like Loom to a degree where we actually send out a welcome video. So one of the things we want to try and do is get higher reviews from people or best reviews as we can. And one of the problems with a lot of automation is that it's so automated, people just see the same email come out all the time. So we've started to adapt this where if anyone books more than a long stay, so 10 nights or more, we'll jump on the call on the phone with them straight away and ask what the reason behind their booking is. For every booking that goes out, we send out on the welcome message. It's a Loom video where it's actually got us welcoming them to Norwich, just giving them a bit of information about the stay, who we are, and saying that we're really looking forward to hosting them and just really thanking them, you know, like just giving them a bit of putting a face to the business, having a blast.
Gonna get it on the Bruce Lee podcast. Bruce Lee, like Bruce Lee. Cause it's so hard and the tea is loose leaf Licking up those rhymes don't write it, just do it loosely.
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