Short transcript excerpt from a discussion about minimizing negative guest experience during verification. Speaker A explains a seamless verification process that collects only name, email, phone, address, and date of birth (no ID cards or selfies for most guests) so hosts can remain confident without disrupting the guest experience.
What would you say to people who are worried that the guest experience is going to be impacted by asking too many questions?
It doesn't need to be. We've put together a really seamless verification journey where we only need to gather from the guest their name, email, phone number, address and date of birth, and we can then tell you, the host, everything that you need to know about that guest to be totally confident about having them to come and stay. We don't need to ask them for identities cards or selfies, which do pull off the guest experience somewhat. It is necessary sometimes, but for the vast majority of guests, you do not need to have a negative impact on their experience.
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