Short segment from a YouTube presentation recommending communication and project-management tools for outsourced work. The speaker strongly recommends using Slack (not SMS or email) for day-to-day communication — creating threads, role-based groups/channels (bookkeeping, customer service), document uploads, and video conferencing to keep appropriate people connected.
The most important in this list are going to be your communication and project management tools. So when you're outsourcing you really cannot be communicating via SMS or email. Your day to day communications should really live in something like Slack. That's like the number one tool I recommend. It's great for creating threads, for creating different groups and just having access to the appropriate people. So I can create a bookkeeping group in Slack and then I can also have a customer service group in Slack and I just invite the appropriate people, create threads, upload documents you can jump on and do video conferencing there. So it's a great, great tool.
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